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Questions in 'SSA Business Services Online' 
Can I get a copy of a W-2 that was processed by SSA?
If, as an employer, I use a reporting representative to submit my file, am I responsible for the accuracy and timeliness of the file?
What should I do to correct a file that could not be processed?
What happens if SSA BSO is not able to process my file?
Will SSA notify me when the file is processed?
How long does it take to process my file?
Answers
Can I get a copy of a W-2 that was processed by SSA?
  • You can request a copy from the IRS via IRS Form 4506.
  • SSA will furnish a copy of a processed W-2, free of charge, if needed for SSA purposes. If not needed for SSA purposes, SSA will charge a fee for this service. Call SSA at 1-800-772-6270 to request a copy of a W-2.
  • If, as an employer, I use a reporting representative to submit my file, am I responsible for the accuracy and timeliness of the file?
    Yes.
    What should I do to correct a file that could not be processed?
  • Follow the instructions in the Resubmission Notice you receive.
  • Review and correct the unprocessed reports in your rejected EFW2 file and resubmit the file.
  • When resubmitting, you must set the Resub Indicator and the ResubWage File Identifier (WFID).
  • What happens if SSA BSO is not able to process my file?
    You will receive notification to log in to view your error information online. A corrected file should be received back at SSA BSO within 45 days from the date of the notification in order to avoid IRS penalties.
  • Check the status of your submission on BSO.
  • If the status is RECEIVED you will have the option to delete the submission when viewing the submission details online.
  • If the submission is still in processing, contact 1-800-772-6270 to request that the submission not be processed.
  • If the submission has been processed, SSA will not be able to comply with the request, and you will need to submit a correction file.
  • Will SSA notify me when the file is processed?
    No; but for all submissions other than paper reports, you can view the status on BSO.
    How long does it take to process my file?
    Generally within 90 days. Failure to include correct and complete submitter contact information, including an E-Mail address, and employer contact information may, in some cases, significantly increase the time required to process your file.
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